Sale Terms & Conditions

Sale Period:
The Birthday Sale begins on 19th March at 10:30am and ends on 23rd March at 11:59pm AEDT, 2025. Customers can gain 30 minutes early access to the sale by signing up for emails via our landing page.

Offer Details:

  • Save up to 60% off sitewide.

Gift with Purchase (GWP):

  • The GWP offer is valid for orders of $135 AUD or more during the sale period.
  • The gift will be automatically added to qualifying orders at checkout.
  • Limited to the first 1000 qualifying orders.
  • Limit of one GWP per customer, per order.
  • GWP is subject to availability. If unavailable, Kiin Baby reserves the right to substitute with a similar item of equal value.

Random Order Refund Promotion (Thursday, 20th March):

  • Two random orders will be refunded, selected at complete random.
  • Winners will be notified via email.
  • Refunds will be processed back to the original payment method.

Prize with Purchase (Friday, 21st - Sunday, 23rd March):

  • In collaboration with Milly + Coup, customers have the chance to win one (1) Pixi Travel Pram valued at $449.99 AUD.
  • To be in with a chance to win customers must make a purchase at Kiin Baby during the promotional period.
  • The prize will be shipped directly by Milly + Coup to the winner’s Australian residential address at no cost to the winner or Kiin Baby.
  • The winner will be randomly selected by Kiin Baby and notified via email.
  • This competition is open to Australian residents only.
  • During the Campaign period, Kiin Baby will update its checkout opt-in message to inform customers that by opting in, they agree to receive marketing communications from both Kiin Baby and Milly + Coup.
  • Customers who opt in during checkout will have their email addresses shared with Milly + Coup for marketing purposes.
  • Kiin Baby will provide Milly + Coup with a list of opted-in email addresses within seven (7) days after the Campaign ends.
  • Both parties agree to handle customer data in compliance with Australian privacy laws. Customers can unsubscribe from marketing communications at any time.

Extra Outlet Discount (Saturday, 22nd - Sunday, 23rd March):

  • An additional 5% off outlet items.
  • Discounts will be applied automatically and reflected in the marked prices.

Facebook Community Exclusive Offers:

  • Special free gifts with purchase will be available for members of 'The Real Mums Group' on Facebook.
  • Specific details and codes will be posted within the Facebook group.
  • These codes are exclusive and are the only ones active during the sale.

Discount Application:

  • Discounts are automatically applied at checkout, and prices displayed reflect the discounted amount.

Exclusions:

  • Sale excludes e-gift cards.

Discount Codes:

  • This offer cannot be used in conjunction with any other discounts or promotional codes, except for the Facebook community exclusive offers.

Order Dispatch & Shipping:

  • We aim to dispatch orders within 3 business days. However, during sale periods, dispatch times may be longer due to high order volumes.
  • Shipping delays may occur during high-volume periods, and delivery times cannot be guaranteed.

Returns & Exchanges:

Changes to the Offer:

  • We reserve the right to modify or cancel this promotion at any time without notice.

Sale FAQ's

Save up to 60% off Sitewide! Discounts are automatically applied. Prices displayed reflect the discounted amount.

Early access is available those that sign up for our email database above. On launch day those that have signed up will receive an email with the password to access the site 30 minutes before everyone else.

The Birthday Sale begins on 19th March at 10:30am AEDT and ends on 23rd March at 11:59pm AEDT.

Early access starts at 10am aedt on Wednesday 19th March. We'll notify all subscribers via email when early access starts. Make sure you're subscribed and check your inbox (and spam folder) so you don't miss the password.

No, you don’t need a discount code! Discounts are automatically applied at checkout, and all prices displayed already reflect the discounted amounts. Happy shopping!

No, additional discount codes cannot be used during the sale. The sale prices already reflect the maximum discount available.

Due to limited stock, we recommend shopping early to avoid disappointment. Once an item sells out, it may not be restocked during the sale.

Yes! Your gift with purchase will be automatically added to your order. No need to worry—it’s on its way!

Absolutely! Our gift wrapping service will be available during the sale—perfect for gifting something special.

Please note that orders may take longer to be dispatched during busy sale periods. If you need your parcel sooner, we recommend selecting the priority shipping option at checkout for faster processing and delivery.

Our standard returns and exchanges policy applies to all sale items, excluding those in the 'Outlet' section. Any refunds will be issued for the price paid at the time of sale. Read our full refund policy here.

Unfortunately, we’re unable to adjust existing orders to reflect sale prices. However, the sale is a perfect opportunity to grab a few more goodies!

General

You can contact us here or by emailing support@kiinbaby.com.

We dont currently have a physical store but we have many lovely stockists that you can visit! Click here to find one near you.

If a product is no longer available online it will be marked as “Sorry currently out of stock” on the product page. You will also have the option of entering your email if you would like to be notified when the item is back in stock.

If you would like to cancel an order and receive a refund, you may do so as long as the order has not yet been processed & shipped. Please contact us as soon as possible at info@kiinbaby.com. A processing fee of 3% will be charged on any order that is cancelled/refunded. We also reserve the right to cancel and fully refund any orders at our discretion.

Shipping

We will endeavour to dispatch orders within 3 business days. Express post orders get priority and will be shipped the next business day.

Once your order has been dispatched, you will receive a notification via email, which will include a tracking number and link where you will be able to track your order.

We offer local pickup from our warehouse at Tuggerah, on the Central Coast of NSW. Select the 'Local Pickup' option at checkout, and contact us via email to arrange a suitable time for pickup.

Once your order has left us, any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays; however we will do our best to assist with any issues that do arise, Please contact us via email at support@kiinbaby.com.

There are a few reasons why a parcel delivery could be usuccessful, and therefore returned to sender (us at Kiin Baby). If the delivery is unsuccessful due to customer error e.g incorrect or insufficient address information, failure to retrieve from collection point, failture to pay import taxes (international orders outside of Australia) we will offer options for re-shipment (at the customers expense) OR a credit note/refund (minus shipping cost). It is the responsibility of the customer to submit and confirm their correct address before completing the checkout process. 

We're currently sending internationally to the countries which are available for us to do so; Please be aware that there may be unforeseen delays with international delivery. Please check the current estimate timeframes once the parcels have been dispatched from us: Australia Post Estimated international delivery speeds. We cannot guarantee these timeframes, they are only an estimate. Any delays caused by the delivery company are outside of our control and we cannot be held responsible for any delays; however we will do our best to assist with any issues that do arise.

Some countries may have their own custom charges or fees, it is the customers responsibility to be aware of, and to make payment to the appropriate bodies to receive their parcel, otherwise the parcel will likely be denied entry, and 'returned to sender' (RTS), in this case, the customer will not be reimbursed for the postage costs, and may be charged a refund fee.Any charges must be paid by the person receiving the parcel.Customers located outside of Australia should check the Delivery Information section for further information about possible customs, import and similar duties and charges that may apply to their order.

Returns

We will cover the cost of postage if the return is due to our error otherwise it is the customers responsibility.

If there is a fault with the product please contact us at support@kiinbaby.com within 7 days of receiving your item, to notify us of an intended return or exchange, and we can help you with the process.We will happily replace the product (stock allowing) free of charge, or provide a full refund. All goods must arrive back to Kiin in their original condition with the original labels and tags attached. Any goods that have been damaged or altered from their original condition are not eligible for return. We recommend obtaining tracking on your return parcel, and keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery. We aim to process returns within 3 business days of your order arriving back to us.